Shipping policy
All original artworks are shipped from Mexico City, Mexico.
PACKAGING
Unless otherwise stated, original artworks are sold unframed and are carefully removed from their stretcher bars, rolled, and packaged in a protective art shipping tube. The tube is then securely packed for transit to help protect the artwork during shipping.
SHIPPING RATES
Shipping rates are calculated at checkout based on the destination. Shipping is currently available to select destinations across Mexico, Canada, the United States, the United Kingdom, Europe, Australia, New Zealand and Asia.
If your country is not available at checkout, please contact info@stevieelphick.com for a shipping quote. We are happy to explore delivery options for your location.
DELIVERY TIMES
Estimated transit times vary by destination and are displayed at checkout. These estimates begin once the artwork has been prepared and dispatched and do not include processing or packaging time.
As original artworks require careful preparation for shipping, please allow additional time before dispatch. Tracking information will be provided once your order has shipped.
DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are not included in the purchase price or shipping rate and, where applicable, are the responsibility of the recipient.
Customs processing may also result in delays beyond the estimated delivery timeframe.
DAMAGED OR LOST SHIPMENTS
All artworks are carefully inspected and photographed prior to packaging and shipment.
In the unlikely event that your artwork arrives materially damaged, please contact info@stevieelphick.com within 48 hours of delivery. Please include your order number and clear photographs of the artwork, shipping tube and outer packaging, including any visible damage to the package.
Please retain all original packaging while the claim is being reviewed, as it may be required by the shipping carrier.
Reporting damage does not automatically entitle an order to a refund, partial refund or other compensation. Each claim will be reviewed individually and may require investigation with the shipping carrier before an appropriate resolution can be determined.
If a shipment is lost in transit, please contact info@stevieelphick.com so that a claim can be opened with the shipping carrier.
RETURNS & REFUNDS
Due to the original and one-of-one nature of each artwork, all purchases are considered final sale and we are unable to offer returns, exchanges or refunds.
In the unlikely event that an artwork is lost or arrives materially damaged during transit, please follow the damaged or lost shipment procedure outlined above. Any such claim will be reviewed individually.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
QUESTIONS
For any questions regarding shipping before purchasing, please contact info@stevieelphick.com